Frequently Asked Questions

How Long do your products last? +

We recommend that they be used within 3 months after opening for the best quality. Natural variations in texture and color are completely normal are all our products are made with 100% Natural ingredients.

Are your products safe for children and babies? +

Yes! Our products are formulated with clean, non-toxic ingredients suitable for all ages. However, we always recommend doing a patch test before first use, especially for babies with sensitive skin.

Do your products contain preservatives? +

No, we don’t use synthetic preservatives. We use Vitamin E oil in some our products which is a natural preservative.

Do your products contain Gluten? +

No, all of our products are gluten free.

How long does shipping take? +

Orders are processed within 3-5 business days. Shipping method: USPS priority mail which is usually 3-5 business days.

Do you accept returns or exchanges? +

Because our products are personal care items, we cannot accept returns. However, if you have any issues with your order, you may email us at info@thenaturalrouteshop.com where we would love to help you.